Effective Date: 12/17/2024
At MIXEAN LLC (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our users, customers, and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our services, including our website, applications, and other service-based platforms. When you access our website or use MIXEAN LLC’s services, you agree to the practices described in this Privacy Policy.
We collect various types of personal and non-personal information to deliver and improve our services. This information is obtained through direct interactions with you, automated technologies, or third-party sources. The categories of information we may collect include:
1.1 Personal Information
– Contact Details: Name, email address, phone number, and physical address.
– Account Information: Username, password, and security-related details.
– Billing Information: Credit/debit card details, billing address, and payment transaction history.
– Communication Data: Records of any correspondence between you and MIXEAN LLC, such as emails, chats, or phone calls.
– Service-Related Data: Information about the services you request or utilize, including project details and preferences.
1.2 Non-Personal Information
– Technical Data: IP address, browser type, device type, operating system, and other diagnostic information.
– Usage Data: Pages visited, time spent on our website, click patterns, and other website activity analytics.
– Cookies and Tracking Technologies: Information collected using cookies, web beacons, and similar tracking tools (refer to Section 6 for more information).
We use the information collected for legitimate business purposes, including delivering services, improving our offerings, and ensuring compliance with legal obligations. Specifically, we use your information to:
1. Provide Services: Process orders, deliver requested services, and fulfill contractual obligations.
2. Account Management: Manage your user account, process payments, and enable secure authentication.
3. Customer Support: Respond to inquiries, resolve disputes, and provide after-service support.
4. Enhance User Experience: Analyze website and service usage to personalize your experience.
5. Marketing and Communication: Send you updates, promotional content, newsletters, and service-related announcements. (You can opt-out at any time.)
6. Research and Development: Conduct research, improve services, and develop new features or offerings.
7. Legal Compliance: Comply with legal obligations, enforce agreements, prevent fraud, and ensure security.
We process your information based on consent, legitimate interests, contractual obligations, or legal requirements.
We respect your privacy and do not sell or rent your information to third parties. However, we may share your information under the following circumstances:
1. Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, hosting companies, or marketing platforms) to perform services on our behalf.
2. Legal Compliance: We may disclose information when required to comply with applicable laws, court orders, or legal processes.
3. Business Transfers: In the event of a merger, acquisition, or sale of MIXEAN LLC’s assets, your data may be transferred to the new entity.
4. With Your Consent: We may share information when you explicitly consent to such disclosure.
5. To Protect Our Rights: We may disclose information to investigate fraud, enforce agreements, and protect the safety of our business, users, or others.
We take appropriate measures to ensure that third parties adhere to strict confidentiality and data protection obligations.
We store your personal information on secure servers and ensure appropriate safeguards are in place to protect against unauthorized access, loss, or misuse. Your information is retained only for as long as necessary to:
– Fulfill the purposes outlined in this Privacy Policy.
– Comply with legal, regulatory, or contractual obligations.
– Resolve disputes and enforce agreements.
When your information is no longer required, we securely delete, destroy, or anonymize it.
You have the right to control how your information is collected, used, and shared. Subject to applicable laws, your rights include:
1. Access and Correction: You may request access to your personal information and ask us to correct or update inaccurate data.
2. Deletion: You have the right to request the deletion of your personal data where it is no longer necessary.
3. Data Portability: You can request a copy of your information in a machine-readable format.
4. Opt-Out of Marketing: You can unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
5. Restrict Processing: Under certain circumstances, you may restrict the processing of your data.
6. Withdraw Consent: If you previously consented to data processing, you may withdraw your consent at any time.
To exercise any of these rights, please contact us. We will respond to your request within the legally required time frame.
Cookies are small files placed on your device that enable us to:
– Remember your preferences and settings.
– Monitor website performance and improve functionality.
– Deliver targeted advertisements based on your interests.
Our website uses cookies, pixels, and similar tracking technologies to improve user experience, analyze website traffic, and deliver personalized content. You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.
We take the security of your information seriously and implement appropriate technical, administrative, and physical safeguards to protect your personal data. These measures include:
– Encryption of sensitive information during transmission.
– Secure storage of personal data.
– Access controls and authentication mechanisms.
– Regular system monitoring and vulnerability assessments.
While we strive to protect your data, no method of transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.
Our services may contain links to third-party websites, applications, or services. This Privacy Policy applies solely to MIXEAN LLC and does not cover the practices of third parties. We are not responsible for the privacy practices or content of these external platforms. We recommend reviewing their privacy policies before providing any information.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. Parents or guardians who believe their child may have provided us with personal data should contact us promptly.
We also reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. When we make significant updates, we will notify you by posting the revised policy on our website and updating the “Effective Date.” Your continued use of our services following the changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below:
Direct line to a specialist: (818) 205-3417
Default or customer line: (747) 298-6994
Support email: info@mixeanenterprises.com
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